Client services · Order tracking

Your job, visible every day.

Every order gets its own page online: where we are, what needs you, the paperwork, the payments, the shipment. You get in with the code we send by email or WhatsApp — no sign-up and no password.

Track your order How it works

Updated by the shop floor, not by a call centre. 7 stages of progress, tracked piece by piece.

Why we built it

“Where is my job right now?” is the question this trade asks a hundred times a day.

For years the answer was a phone call: someone in the office rings the shop floor, the shop floor checks, the office rings back. Time lost on both sides, and trust built on verbal reassurance.

We built our own order-management system in house — it follows every job from order confirmation to delivery, and we opened part of it to the client. Not a corporate client area with accounts, credentials and procedures: one link, and you see exactly what we see.

It is the very same data production works from. There is no “client-facing” version updated by hand when somebody remembers: when a piece changes state in the workshop, it changes on your page.

Access

No sign-up. No password.

Tracking is open to every client from the first order, without asking for it and at no cost. It takes ten seconds.

1

You get the code

When the order is confirmed you receive by email — and on request by WhatsApp — your order code together with the direct link to your page. For example: BG7X-2026.

2

You open the link

One click and you are in. Lost the email? Type the code below: same page, same result. It works on phone, tablet and desktop.

3

You check whenever you like

The link stays valid for the whole life of the order. You can pass it to your project manager, your installer or your end client: they all see the same thing.

Got an order code?

Enter the code you received by email or WhatsApp and go straight to your page.

Can’t find the code? Write to us or call +39 0828 48495: we will resend it right away.

The order journey

Seven stages, in plain English.

No internal codes, no invented percentages. Every step carries a date, often a note from the team and — where it helps — photos from the shop floor.

01

Order confirmed

Quote accepted and the job opened. From this moment your code, your page and the expected delivery date all exist.

What you read: “We have taken your order in hand.”
02

Preparing the production files

Our technical office turns the design into machine paths: CAD development, block sectioning, cut optimisation. If we need something approved — a graphic proof, a colour, a file — we ask you here.

What you read: “The drawings go to the shop floor as soon as they are ready.”
03

In production

Usually the longest and the most opaque stretch. Here you see progress line by line: every article on the order has its own stages — CNC milling, hot-wire cutting, bonding, resin coating, fibreglass lamination, filling, spray finishing — and each one lights up when it is done.

What you read: “Below you can see, piece by piece, exactly where we are.”
04

Getting ready for packing

Fabrication finished. Every piece gets protected: shaped inserts, custom crates, film, edge guards. With EPS this is the stage that decides whether the work arrives intact.

What you read: “We are protecting every piece before it leaves.”
05

Labels and shipping paperwork

Delivery notes, labels, transport documents and — for shipments abroad — the customs paperwork. Everything that travels with the load also appears on your page, ready to download.

What you read: “Last step before collection.”
06

Handed to the courier — in transit

The tracking number appears, with the link to the courier’s own tracking. If you chose collection at our plant or installation by our own crew, this stage says so for you: “Ready for collection at our plant”.

What you read: “Your order has left. You can follow it with the tracking number.”
07

Delivered

Date, place and recipient of the delivery. Warranty and return terms run from here, and the Support tab stays open for anything that is not right.

What you read: “Delivered. If something is wrong, open a request in the Support tab.”
Inside your page

More than “where are we”.

The order is split into tabs. The ones your job does not need never appear.

To do

The things waiting on you, at the top and in order of urgency. Because a job almost always stalls on one forgotten detail.

  • A graphic proof to approve
  • Files we need to move forward
  • An instalment due or overdue

Progress

The seven-stage line with real dates, notes from the team and the fabrication stages article by article.

  • Messages written by the shop floor
  • Partial deliveries, where planned
  • Shipment and tracking number

Payments

Deposits, balance, instalment plan with due dates. Payable online by card or PayPal, or by bank transfer with the receipt uploaded.

  • Balance always up to date
  • Receipts and invoices to download
  • No bank details ever asked over chat

Files

Three directions in one place: what you send us, what we ask you to approve, what we hand over.

  • Upload artwork, logos, photos of the site
  • Approve proofs or ask for changes
  • Download quote, delivery note, invoice

Support

One request opened on the job beats ten scattered emails: it stays attached to the work, with the whole history in view.

  • Issues and questions, all tracked
  • Returns and refund procedures
  • Warranty repairs and replacements

History

Every change of state is recorded with date and time. At the end you hold the complete log of the job — useful when you have to report back to a client or a procurement office.

  • Updates in chronological order
  • Documents always retrievable
  • Faster reordering next time
The difference
Zero phone calls.to find out where we are
✓
One set of data, for everyone. What the client sees is what production sees. No separate version “for showing outside”.
✓
Requests reach you at the right moment. If we need a file or an approval you read it at the top of your page, instead of discovering it two weeks late.
✓
Shareable with your team. Agencies, stand builders and technical offices can pass the link to whoever needs to know, without creating an account for anyone.
✓
A written trail of everything. Dates, notes, documents and payments all stay on record: when you need to report back, the material is already there.
✓
Multilingual by design. Portal, emails and documents speak the client’s language: teams working with us from abroad follow the job in their own, with no translator in between.
Security and confidentiality

Open to every client does not mean open to anyone.

We removed the sign-up because it is an obstacle, not because it is protection. The protection sits elsewhere.

A unique code per order

Every job has its own key, generated by the system. It cannot be worked out from the order number or from any other detail.

Limited attempts

The system blocks anyone trying to guess codes: a few wrong attempts and access closes for several minutes.

Sessions that expire

Access runs on a signed, time-limited session. The code itself can carry an expiry date, set by us.

Your order and nothing else

The code opens one job and one only. No client list, no one else’s prices, no browsable archive.

No sensitive data requested

We never ask for passwords, PINs or bank codes. Online payments run through the providers’ own systems, not through ours.

An account, only if you want one

Clients who order often can create a free account and see all their jobs in one place. It stays a choice, never a requirement.

Agencies and stand builders Retail and visual merchandising Scenic fabrication and events Architecture practices Construction firms International clients
Frequently asked questions

What people ask us most.

Do I have to register or create a password?
No. Tracking opens with the order code you receive by email or WhatsApp, or with the direct link inside that message. The password account exists, it is free, and it only serves clients who want all their jobs in one place: it is optional.
I lost the email with the code. What now?
Write to us from Contact or call +39 0828 48495 quoting your company name and the order reference: we will resend the code and link straight away. For security we only send them to the email address or phone number registered on the job.
Can I forward the link to a colleague or to the end client?
Yes, and it is one of the most common uses. Agencies and stand builders pass it to the project manager or the end client, who sees status, timing and documents without going through anyone. Bear in mind that whoever holds the link also sees the order values.
How often is it updated?
In real time. There is no periodic update done by hand: the page reads the same data as our production system, so it changes the moment something changes in the workshop or in the office.
Does it apply to small orders too?
Yes, with no threshold. A kit of 3D letters and a fifty-metre installation get exactly the same tracking. It is active on every order and costs nothing extra.
What if the client does not speak Italian?
Tracking is multilingual by construction, like the rest of the way we communicate: the language is set on the client, and from then on states, emails and documents arrive in that language without anyone having to ask. At the shipping stage, for consignments abroad, the customs paperwork appears alongside the courier’s tracking number.
Can I pay directly from there?
Yes. The Payments tab shows deposits, balance and any instalment plan with due dates, and allows online payment by card or PayPal. If you prefer a bank transfer you can upload the receipt, so fabrication restarts without waiting for reconciliation.

Ask for a quote. The rest you can see for yourself.

From the moment you confirm the order, your job has a page. No sign-up, no cost, no phone call to find out where we are.

Request a quote Track an order